Cant get it to work

I paid for this because it seemed simple enough. I was able to create group names. I am not able however to add anyone to a group. I keep reading the text in iturnes and swear I am doing what they say. Their website has less information. There is no way to write to them. I would much rather had them help me to get it to work then have to write this. Report a problem above goes to the worthless website.

surfitch about Contacts Group Manager - GroupQ, v12.0